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\nThis page gathers step-by-step guides for the things customers most often need help with: choosing a size, placing an order, following it to your door, and sorting out anything that is not right when it arrives. Each guide links to the full policy if you want every detail. If you cannot find your answer, email support@nativehearttee.com; a person replies within 1 business day.
\nOur shop is organised by what you want to wear or give. T-Shirts are the everyday heart of the shop; Hoodies & Sweatshirts are for cool evenings; Hawaiian Shirts are for summer; and Blankets, Home Decor, Ornaments and Drinkware cover the home and gifting. Use the search icon at the top of every page to look for a subject, such as “wolf”, “eagle” or “bear”.
\nOur relaxed unisex fit suits most people in their usual size. When you are between sizes, choose the larger one for comfort or layering. The full method, including advice for Hawaiian shirts and for buying gifts, is in our Size Guide.
\nItems are printed after you order, which usually takes 2–5 business days. Transit then takes 3–7 business days in the United States and 6–12 business days to Canada, Australia and New Zealand. If you are buying for a date, add both and leave a few days of margin. See Shipping & Delivery.
\nEnter their name and address in the shipping section and yours in the billing section. Packing slips do not show prices. Shipping emails come to you, so the surprise stays intact; forward the tracking link if you like.
\nBecause production can start soon after you order, changes are time-sensitive. Within 24 hours, and as long as printing has not begun, we can change the size, colour, design, address or personalised text, or cancel the order for a full refund.
\nDetails and examples are on the Cancel or Change an Order page.
\n| You see | \nIt means | \nTypical duration | \n
|---|---|---|
| Order confirmation email | \nWe have your order and payment | \n– | \n
| Status “Processing” | \nYour item is queued or being printed | \n2–5 business days | \n
| Shipping email with tracking | \nThe parcel has a label and is about to leave | \nFirst scan within 24–48 hours | \n
| Carrier “In transit” | \nThe parcel is on its way | \n3–7 business days (US); 6–12 (CA, AU, NZ) | \n
| Carrier “Delivered” | \nThe carrier reports delivery | \n– | \n
Check your status any time on the Order Tracking page with your order number and email address.
\nAsk for an exchange within 60 days of delivery. You post the original back at your cost once we approve it; we print the new size and ship it free. Most exchanges are approved the same business day.
\nEmail photos of the whole item, the problem, the size label and the packaging. We replace or refund it at no cost, and in most cases you keep or recycle the faulty item instead of sending it back.
\nReturn it within 60 days of delivery, unworn and unwashed. You pay the return postage; there is no restocking fee. Once we receive and inspect it (within 2 business days), the refund is issued within 7 days.
\nIf tracking has not moved for 7 business days, or the parcel is marked delivered but missing after two days, email us. We open a carrier trace and, if the parcel cannot be found within 5 business days, reship or refund it.
\nThe process for each case is in our Returns & Exchanges Policy, and the money side is in our Refund Policy.
\n| Product | \nWashing | \nDrying | \nAvoid | \n
|---|---|---|---|
| Tees, hoodies, sweatshirts | \nCold, inside out, similar colours | \nLow heat or hang dry | \nIroning on the print, bleach | \n
| Hawaiian shirts | \nCold, gentle cycle | \nHang dry | \nHigh heat | \n
| Blankets and pillow covers | \nCold, gentle, alone the first time | \nLow heat | \nFabric softener, bleach | \n
| Mugs and tumblers | \nHand wash recommended | \nAir dry | \nAbrasive sponges; microwaving tumblers | \n
| Metal signs and ornaments | \nWipe with a soft dry cloth | \n– | \nAbrasive cleaners | \n
Product pages carry specific care notes, which take priority over this summary. Prints that fail within 60 days despite normal care are covered as defects.
\nYou can order as a guest or create an account to see past orders and save addresses. If you forget your password, use the “Lost your password?” link on the sign-in page; we will never ask for your password by email. To see, correct or delete the personal information we hold, email us with the subject “Privacy request”; our Privacy Policy explains what we keep and why.
\nOur artwork is Native-inspired nature art: wolves, eagles, bears, feathers, mountains and night skies. We do not claim our products are made by Native American artists or tribes, and we avoid tribal names, seals and sacred regalia. If you have a concern about a design, our Intellectual Property Policy explains how to raise it, and our About Us page tells you more about the shop.
\nThe weeks from mid-November to late December are our busiest. Print partners receive many more orders, and carriers handle record volumes of parcels. A few habits make holiday gifting stress-free:
\nReturns and exchanges of holiday gifts follow the normal 60-day window from delivery, so a gift delivered in early December can still be exchanged well into February.
\nMatching wolf or eagle tees for a reunion, a road trip to the national parks, or a memorial gathering are common group orders. To make them go smoothly:
\nGroup orders are paid at checkout like any other order, and every item is covered by the same 60-day returns.
\nWe answer within 1 business day, and most questions are solved in one reply when the first email includes the order number, what you would like us to do, and photos if anything is damaged or wrong. Putting the topic in the subject line helps too: CANCEL, CHANGE, Exchange request, Damaged item, Where is my order. Reply in the same thread when we answer, so the history stays together. If you are unhappy with an outcome, reply with “Review” in the subject and a different team member will look at it again.
\nCustomers in Canada, Australia and New Zealand pay in US dollars; your bank converts the amount and may add a foreign transaction fee. Parcels cross a border, so import tax or duties may be charged by your customs service and are paid by the recipient. Transit takes 6–12 business days, and tracking often pauses while the parcel is handed from a US carrier to your national postal service. For returns, mark the parcel as returned goods. Everything else, including free shipping and 60-day returns, works exactly the same as for US customers.
\n| Topic | \nNumber | \n
|---|---|
| Shipping cost to US, CA, AU, NZ | \nFree, no minimum | \n
| Production | \n2–5 business days | \n
| Transit | \n3–7 business days (US); 6–12 (CA, AU, NZ) | \n
| Change or cancel window | \n24 hours, before printing | \n
| Returns and exchanges | \n60 days from delivery | \n
| Refund issued | \nWithin 7 days of approval | \n
| Ship returns back within | \n14 days of approval | \n
| Support reply | \nWithin 1 business day | \n
Use our Submit a Ticket page to open an email with the right subject already filled in, browse the FAQs, or visit Contact Us. We reply within 1 business day, Monday to Friday, Pacific Time.
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