FAQs

Every Native Heart Tee item is printed after you order it. A print partner in the United States picks a new blank, prints your design, checks it and packs it. That usually takes 2–5 business days, depending on the product. All-over printed items such as Hawaiian shirts and blankets sit at the longer end because the fabric is printed and then sewn. Our Shipping & Delivery page has a table by product type.

Yes. As soon as your order is placed, we email a confirmation with the order number, items, sizes, colours and total. If it has not arrived within an hour, check your spam or promotions folder and search for “Native Heart Tee”. If it is not there, email us and we will resend it.

Yes, within 24 hours of ordering and as long as production has not started. Email us with your order number and CANCEL or CHANGE in the subject line. We can change size, colour, address or personalised text, or cancel for a full refund. Once printing starts, the item cannot be changed but can still be returned or exchanged after delivery. Details are on the Cancel or Change an Order page.

We cannot add items to an existing order, because it may already be scheduled with the print partner. Please place a second order. Shipping is free, so a second order costs you nothing extra.

No. You can check out as a guest. An account lets you see your order history and saves your addresses for next time.

Yes. For larger quantities of the same design, email us before ordering with the design, sizes, quantities and the date you need them. We will confirm whether the print partner can produce them in time. Bulk orders are paid at checkout like any other order.

The United States (including Alaska, Hawaii and military APO/FPO addresses where the carrier allows), Canada, Australia and New Zealand. We do not ship to other countries at the moment.

Standard shipping is free on every order to those four countries. There is no minimum and no code to enter. We do not currently offer paid express shipping.

Add production (usually 2–5 business days) to transit: 3–7 business days within the US, and 6–12 business days to Canada, Australia and New Zealand. These are estimates, not guarantees, and peak seasons such as December can add time.

Orders to Canada, Australia and New Zealand ship from the United States. Many low-value parcels pass without charges, but if your country charges duties, import GST or a brokerage fee, those are paid by the recipient. We cannot see or control them in advance.

Different products are made by different print partners. A tee and a mug in the same order may ship separately, each with its own tracking number. You never pay extra for this.

We email a tracking number when each parcel ships. You can also use our Order Tracking page with your order number and email address. Tracking can take 24–48 hours to show the first scan.

Check around your door, mailbox, parcel locker and with neighbours, and wait one more day, because carriers sometimes scan parcels early. If it still has not appeared after two days, email us with your order number and we will open a claim with the carrier.

If tracking has not moved for 7 business days, contact us. We ask the carrier to investigate, and if they cannot find it within 5 business days, we reship or refund the order, whichever you prefer.

Tees and hoodies are a relaxed unisex fit. Most people take their usual size. For a looser drape, go one size up. The most reliable method is to measure a garment you already like across the chest, armpit to armpit, and compare it with the measurements on the product page. Our Size Guide walks you through it.

Our core apparel uses unisex sizing. If a product is available in other fits, the options appear on that product page. Unisex sizing usually runs about one size larger than a women’s fitted size, so many women choose one size down for a closer fit.

Printed garments last much longer with the right care: wash cold and inside out, tumble dry low or hang dry, and never iron directly on the print. If a print cracks, peels or fades badly within 60 days of delivery despite normal care, that counts as a defect and we replace or refund it.

Very close, but screens display colour differently, and fabric colours vary slightly between production batches. Small differences are normal; a clearly different colour from the one you chose is a mistake we will fix.

No, and we do not claim they are. Our designs are nature art inspired by North American landscapes, wildlife and motifs associated with Native cultures. We do not use tribal names, seals or sacred regalia. Our About Us page explains our approach.

Some ornaments and gifts let you add a name or year. When personalisation is available, you will see a text field on the product page. We print exactly what you type, so please check spelling carefully.

You can return or exchange any item within 60 days of delivery, for any reason. There is no restocking fee. If the problem is our mistake, we cover return shipping or you may not need to send it back at all. For a change of mind, you pay the return postage. See the Returns & Exchanges Policy.

Email us within 60 days of delivery with your order number and the size you want. Send the original back once we approve it; you pay the return postage and we pay to ship the new size. The replacement is printed fresh, so normal production time applies.

Approved refunds are issued to your original payment method within 7 days. Approval happens when your return is received and inspected (within 2 business days of arrival), when we accept photos of a damaged or wrong item, or when a cancellation is confirmed. Your bank may take a few extra days to show it. See our Refund Policy.

Email photos of the item, the problem and the packaging within 60 days of delivery. We send a replacement or refund at no cost, usually without asking you to return the item.

Yes, if it arrives damaged, misprinted, or with text different from what you typed. If the text matches what you entered, a spelling mistake in your submission is not a defect, so please double-check before ordering.

The methods available for your order are shown on the checkout page. We only list methods that are connected and tested. Prices are in US dollars. See Payment Methods for details.

Yes. The whole site uses an encrypted HTTPS connection, and payments are processed by a payment provider. We never see or store your full card number.

Usually because the billing address does not match the card, the bank blocked an international or online purchase, or a limit was reached. Check the details, approve the payment in your banking app if asked, or try another method shown at checkout.

Yes. Enter the recipient’s address as the shipping address at checkout and your own details as the billing address. Packing slips never show prices. You can add a short gift message in the order notes; where the print partner supports printed notes it is included, and if it cannot be, we let you know before the parcel ships.

Add production time (usually 2–5 business days) to the transit time for the recipient’s country, then leave a few days of margin. For Christmas, we suggest ordering by early December for US addresses and by mid-November for Canada, Australia and New Zealand. These are suggestions based on typical seasons, not guaranteed cut-off dates. If a date matters, email us before ordering and we will give you an honest estimate.

Yes. They can email us with the order number, or the buyer’s name and the approximate order date, and ask for a different size or colour of the same design within 60 days of delivery. If they prefer a refund, it goes to the buyer’s original payment method.

Not at the moment. If that changes, gift cards will appear in the shop and on this page.

Native Heart Tee is the store name of Nativehearttee, a business based at 160 Azure St., Morro Bay, CA 93442, United States. Products are printed and shipped by print partners in the United States.

No. We sell online only, and our business address is not a shop or a returns centre. Please do not send returns there unless we give you that address in a return approval.

Not yet. We sell only on nativehearttee.com. Any page or seller elsewhere using our name is not us; please send us the link.